Customized Quotes Drive Loyalty and Key Differentiation

Company Background

As a Fortune 500 entity and the third-largest provider of group benefits in the industry, this company operates in the fiercely competitive market of workplace benefits. This carrier must consistently offer responsive services to agents, ensuring they can maintain and secure new business relationships with brokers. This underscores the importance of delivering swift, precise quotes to meet dynamic demands.

Reduced Cost

The company saved $740K in developer expenses on a single product deployment.

Increased Speed to Market

The time to market with new models was accelerated from 9 months to 30 days.

Increased Accuracy

Results are 100% accurate and consistent across disparate technology systems utilizing each rater.

Competitive Differentiation

More timely access to new products and quotes relative to the 60+ other competitors in the space.

Challenge

This leading provider of group benefits recognizes the need to offer fast, accurate quotes to maintain strong relationships with brokers. Unfortunately, managing thousands of unique raters across various systems was a significant challenge, making it difficult to quickly deploy changes in today's competitive market. Every time a rater is updated, developers must make corresponding changes across multiple systems.

Concerned that many of their raters were nearing end-of-life, the company was looking for alternative solutions to speed up the process. They also wanted to accommodate the addition of more raters and products to allow for easy scalability, without significant changes to existing infrastructure. The project was estimated to cost $3 million and take 18 months; with $1 million of that being for development cost alone.

Solution

Competitive Differentiation, with Accuracy, Efficiency, and Risk Mitigation

With Coherent Spark, the project was completed in three months, with 100% accuracy and savings of $750,000 in development costs on each rater.

The code was seamlessly integrated into multiple systems, ensuring that all business logic was easily accessible and can be updated in real time.

By eliminating manual entry and potential developer interpretation errors, the company reduced the risk of inaccuracies that could lead to financial discrepancies or customer dissatisfaction.

With faster product updates and accurate rates, the company can stay ahead of competitors, offering its brokers and agents the most affordable yet profitable group benefit packages.